User Onboarding Guide

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Detailed Step-by-Step (User Perspective)

1. Accept invitation (for “invite via email” cases)

  1. Check your email (including spam / promotions) for an invitation from your organization or SSW.
  2. Click “Accept Invitation” or “Set up your account” link.
  3. You will be directed to a registration screen:
    • Enter your name, contact, etc.
    • Choose your vault master password (for the zero-knowledge secret management).
    • Confirm and submit.
  4. Immediately download your recovery codes PDF. Store them securely (e.g. printed, in your own safe place).
  5. Complete any additional setup steps (MFA, profile fields).
  6. Log in to the SSW portal with your account + password (and MFA as required).
  7. You’ll see your assigned apps, internal resources, and your secrets vault in the portal.

2. Login via SSO (for “SSO / corporate login” cases)

  1. Navigate to the SSW login page.
  2. Choose “Sign in with SSO”, then choose the IdP your admin told you.
  3. You will be redirected to your corporate identity provider (IdP). Log in using your corporate credentials (and MFA if required by your org).
  4. After authentication, because this is your first SSW login (or vault not yet set up), you’ll be prompted to create your vault master password.
  5. After choosing the vault password, then download your recovery codes PDF. Store them securely (e.g. printed, in your own safe place).
  6. Confirm setup, and proceed to the SSW portal interface with your apps and the secrets manager.

3. Using / Accessing the portal

  • Once logged in, your Secure Workspace portal is your hub for both applications (SaaS, private apps) and your password manager vault. docs.ssw.splashtop.com
  • You access your stored secrets and credentials through that vault interface.
  • Because the password manager is zero‑knowledge, only you know the master password; the system or admin cannot recover it.