Multifactor authentication (MFA) is a powerful security feature that adds an extra layer of protection to your Splashtop Secure Workspace. By requiring two or more pieces of evidence to authenticate a user, MFA enhances the security of your workspace and safeguards your account from unauthorized access. Splashtop Secure Workspace supports various MFA methods, including time-based one-time password (TOTP), Security Key (Passkey), and SMS-based verification.
Enabling MFA offers several advantages for your workspace:
- Enhanced Security: MFA provides an additional level of security, ensuring that only authorized users can access the workspace.
- Versatile Verification Methods: You can choose from widely-used MFA methods such as TOTP, WebAuthN (Passkey), and SMS, allowing you to select the verification method that best suits your preferences and needs.
- Flexibility: Splashtop Secure Workspace offers flexibility in selecting and managing your MFA setup, enabling you to have multiple MFA methods as backups for uninterrupted access.
Before you begin setting up MFA, make sure you have access to a device that can set up a passkey, receive SMS messages, or use an authenticator app for generating TOTP codes.
To enable MFA in Splashtop Secure Workspace, follow these steps:
- Access the "MFA" page in the portal by clicking on the top-right menu.
- Click the "Add New" button.
- Choose your preferred verification method: TOTP or SMS.
- Follow the on-screen instructions to complete the setup process.
- Turn on the MFA switch to enable it.
Once MFA is enabled, you will be prompted to provide the second factor (SMS code or TOTP code) every time you log in, ensuring the security of your account.
Here are some troubleshooting tips and FAQs related to MFA:
- If you have enabled MFA but are unable to log in, ensure that you enter the correct second factor. If you still encounter issues, contact your administrator to reset your account.
- Yes, you can change your MFA method at any time. Access the "MFA" page in the portal, remove the existing method, and choose your new preferred method.
- In case you lose your phone, you can utilize another MFA method that you have set up as a backup. If you do not have multiple MFA methods, please reach out to your administrator for assistance in resetting your MFA settings.
By enabling and properly configuring MFA, you enhance the security of your Splashtop Secure Workspace and ensure the protection of your account and valuable resources.