---
title: "Secure Remote Assist"
slug: "secure-remote-assist"
updated: 2025-09-08T15:49:48Z
published: 2025-09-08T15:49:48Z
canonical: "docs.ssw.splashtop.com/secure-remote-assist"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ssw.splashtop.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Secure Remote Assist

## Goal and Objective

Secure Remote Assist enables users to request help from a trusted support engineer by allowing secure, temporary access to their desktop.

**Objective**: Simplify troubleshooting and problem resolution without requiring the user to manually describe every issue.

**Security**: Sessions are always encrypted, logged, and routed through the SSW secure network.

**User Control**: Access is granted only after the end user explicitly approves each session.

---

## Starting a Secure Remote Assist Session (End User)

1. Log in to your **SSW Desktop Client**.
2. Navigate to the **Shared → By You** section.
3. Click **Add Network Target**.
4. Under **Protocol**, select **Secure Remote Assist**, leave the default settings as-is, and click **Add**.  

![image.png](https://cdn.document360.io/efce33ac-4fef-4586-80ea-16e488013376/Images/Documentation/image%2879%29.png)
5. In the **Application** section, find the **Secure Remote Assist network** you just created, then click **Create Share**.
6. In the popup window, configure the **Public Title**, **Usage Limit**, and **Expiration Date**. You can also set a **Passphrase** if desired.  

![image.png](https://cdn.document360.io/efce33ac-4fef-4586-80ea-16e488013376/Images/Documentation/image%2880%29.png)
7. Click **Save** to publish it as a **Shared Network** entry.
8. From the **Shared Networks** list, click **Copy URL** to generate a browser access link.
9. Share this link with your vendor or support assistant.

---

## Joining a Session (Vendor/Assistor)

- Simply click on the shared **URL link** in a browser.
- No SSW account or client installation is required.
- Once connected, the vendor can view your screen and control your mouse and keyboard (with your permission).

---

## During a Session

- The vendor can:
  - View your desktop in real time.
  - Control mouse and keyboard input.
  - Work across multiple monitors if available.
- You (the end user) can end the session at any time.

---

## Active Session Tracking

- All ongoing Secure Remote Assist sessions will appear in the **Active Session** tab.
- For browser-based sessions, an additional action is available:
  - **Open session share link in browser** – Opens a view-only page that lets you monitor the vendor’s activity.
  - This page is **view-only**, no control can be performed from here.

---

## Security & Permissions

- Before remote control begins, explicit permission is required from the end user.
- Either side can terminate the session at any time.
- All sessions are logged in **Active Session** for full visibility.

---

## Summary

With **Secure Remote Assist**, end users can quickly invite vendors to securely access their desktop via a simple browser link.

This ensures fast support without requiring additional client setup, while maintaining full security and control.