---
title: "How to Configure Vendor Support Link Security Using IP Blocking in Splashtop Secure Workspace"
slug: "how-to-configure-vendor-support-link-security-using-ip-blocking-in-splashtop-secure-workspace"
updated: 2026-01-23T02:47:05Z
published: 2026-01-23T02:47:05Z
canonical: "docs.ssw.splashtop.com/how-to-configure-vendor-support-link-security-using-ip-blocking-in-splashtop-secure-workspace"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ssw.splashtop.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Configure Vendor Support Link Security Using IP Blocking in Splashtop Secure Workspace

## Overview

This article explains how to configure **IP-based access control** for Support Links in **Splashtop Secure Workspace (SSW)**. This ensures that vendors can only access internal applications via Support Links if they are connecting from approved IP addresses.

## Step 1: Create an Application Policy with IP Restrictions

To restrict vendor access based on IP, create an **Application Policy** with a source IP condition.

### Navigation

```
Applications → Policies → Add Policy
```

### 📝 Configuration

- **Policy Name**: `Vendor Support IP Policy`
- **Default Action**: `Deny`
- **Condition Type**: `Source IP`
- **Allowed IPs**:
  - `10.0.0.0/24`
  - `203.0.113.5/32`
  - `198.51.100.0/24`
- **Then Action**: `Allow`

![Image](https://cdn.document360.io/efce33ac-4fef-4586-80ea-16e488013376/Images/Documentation/image(81).png)

Click **Save** to create the policy.

---

## Step 2: Allow Policy Use in Support Link Configuration

Once the policy is created, you need to enable it for use with Support Links.

### Navigation

```
Edit the target Application → Support Link section
```

### Configuration

- Enable **Support Link**
- Set **Allow group(s) & users** who can create links
- Under **Allowed Policies for Support Links**, add:
  - `Vendor Support IP Policy`

![Image](https://cdn.document360.io/efce33ac-4fef-4586-80ea-16e488013376/Images/Documentation/image(83).png)

Click **Save**.

---

## Step 3: Create a Support Link Using the IP Policy

When a user creates a Support Link, they can now select the allowed policy.

### Navigation

From the Application action → **Create Support Link**

### 📝 Fields

| Field | Value |
| --- | --- |
| Application | Auto-filled |
| Public Title | e.g., `AWS VM Win-chrome` |
| Usage Limit | `1` (or as required) |
| Expiration | Choose expiration date/time |
| **Policy** | `Vendor Support IP Policy` |

![Image](https://cdn.document360.io/efce33ac-4fef-4586-80ea-16e488013376/Images/Documentation/image(84).png)

Click **Create**.

---

## Access Behavior

Access to the Support Link is now controlled by the selected IP policy.

| Source IP | Access Result |
| --- | --- |
| `10.0.0.12` | Allowed |
| `203.0.113.5` | Allowed |
| `192.168.1.10` | Blocked |

---