Secure Workspace Log Files
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Secure Workspace Log Files

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Article summary

Splashtop Secure Workspace consists of software installed on end users’ desktops and on-premises infrastructure. In case of troubleshooting or auditing, you may need to gather log files for all these components. This article lists the components and the corresponding log file paths for your reference.

  • SSW Desktop Log
    • The Splashtop Secure Workspace Desktop Client log captures activities and interactions within the Desktop Client application for monitoring and troubleshooting.
    • Log paths:
      • Windows: %USERPROFILE%\AppData\Roaming\splashtop_zero_trust_workspace\logs\ssw-desktop.log
      • macOS: ~/Library/Logs/Secure Workspace/ssw-desktop.log

  • SDPC Log
    • SDPC is part of the Secure Workspace Desktop and can be used as the CLI version of the Secure Workspace Client. It produces both event logs and console outputs.
    • Log paths:
      • Windows: C:\ProgramData\SplashtopZTW\log\sdpc.log
      • macOS: /Library/Logs/SplashtopZTW/sdpc.log

  • SDPC Std Log
    • This log file consists of SDPC console outputs.
    • Log paths:
      • Windows: C:\ProgramData\SplashtopZTW\log\sdpc.std.log
      • macOS: /Library/Logs/SplashtopZTW/sdpc.std.log

  • SSW Agent Log
    • The SSW Agent is a daemon/service running on the endpoint. It is an important part of the Secure Workspace Endpoint system, usually bundled with the Secure Workspace Desktop.
    • Log paths:
      • Windows: C:\ProgramData\SplashtopZTW\log\ssw-agent.log
      • macOS: /Library/Logs/SplashtopZTW/ssw-agent.log

  • SSW Agent Std Log
    • This log captures the console output of the SSW Agent.
    • Log paths:
      • macOS: /Library/Logs/SplashtopZTW/ssw-agent.std.log
      • Note: This log is not present on Windows systems.

  • Endpoint Management Log
    • This log contains records from the endpoint agent subsystems, such as osquery, and helps in monitoring and troubleshooting endpoint management functions.
    • Log paths:
      • Windows: C:\ProgramData\SplashtopZTW\log\endpoint-management.log
      • macOS: /Library/Logs/SplashtopZTW/endpoint-management.log

  • Connector Log

    • The Splashtop Secure Workspace Connector connects the private network to the SSW edge systems. It produces both event log and console outputs.
    • Log paths:
      • Windows: C:\ProgramData\connector-${connector-name}\log\connector.log
      • Linux: /etc/connector-${connector-name}/log/connector.log
      • macOS: /Library/Application Support/connector-${connector-name}/log/connector.log

    Ensure to replace ${connector-name} with the actual connector name, which can be found in the web portal under Deployment > Connector.


  • Connector Std Log

    • SSW connector’s console outputs.
    • Log paths:
      • Linux: /etc/connector-${connector-name}/log/connector.std.log
      • macOS: /Library/Application Support/connector-${connector-name}/log/connector.std.log
      • Note: This log is not present on Windows systems.

    Ensure to replace ${connector-name} with the actual connector name, which can be found in the web portal under Deployment > Connector.


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